Frequently Asked Questions

Questions and Answers About Home Health Care with Havenwood

Why should I choose Havenwood Caregiver Services over someone from the local newspaper?

There are several reasons why you should choose locally owned and operated agency that is also a member of the Home Care Association of America. First of all, the Caregivers are screened, trained, bonded and insured. Our large staff of quality caregivers ensures a compatible and reliable Caregiver will be there to assist your loved one. Hiring a private caregiver from a local newspaper can result in you being responsible for insurance, taxes and governmental withholdings. Please click the below link for more information on why you should hire an agency with employees instead of choosing an independent contractor from a referral list or hiring from the local newspaper.

What are some of the advantages to choosing home care over moving to an assisted living facility?

Many times, a loved one is moved into a facility when the family providing the care determines the burden is too much or when there are safety concerns. Home care allows families to focus on relationships instead of the work involved in taking care of a loved one and we can be there for safety. When taking care of a loved one becomes ‘work’, our services can put the focus back on spending time together.One of the main advantages of home care is to allow the person to age in place. This means they are able to remain independent in their own home for as long as possible. Home care is delivered in the home thus keeping families together. Keeping your loved one in their home environment is a comforting alternative to premature admission to a long-term care facility. It is also less expensive than other forms of care.

What is the difference between Home Care and Home Healthcare?

Typically home care refers to non-medical care such as companionship/homemaking services or personal care services. The services we provide help an individual to remain independent and live a full life, typically in their own home. Home healthcare refers to providing skilled nursing care, medical assistance beyond medication management and other care such as speech, physical or occupational therapy.

Where are services provided, can they be provided in an assisted living facility?

We provide our services where ever they are needed, in a private residence, assisted living facility or rehabilitation center. Sometimes, an individual wishes to stay at a certain level of care in a facility instead of moving to a level which provides more care. In this situation, we can provide personal assistance which allows someone to stay longer in the place of their choice. Also, we can help someone who recently moved to a facility with companionship or someone who wishes to remain more independent by providing transportation services.

What are ADL’s?

ADLs or Activities of Daily Living include basic tasks of day-to-day living that many people take for granted, such as bathing, dressing, grooming, eating, mobility and toileting. Many seniors who require help with such activities are largely independent but need assistance with one or two ADLs. Our services provide assistance with all ADL’s.

How quickly can services be provided?

We understand that sometimes an appointment may arise or a family visit may change the needs and schedule. Changes can be made with 24 hours notice for non-emergency situations and at any time for emergency situations. The schedule of services is under your control and we make certain the schedule you want is the schedule you get.

How are Caregivers hired?

Each potential Caregiver must successfully complete a personal and professional reference check and a criminal history background check. All of our Caregivers are bonded and insured through Havenwood Caregiver Services and receive initial and ongoing training. We will also train our caregivers for specific situations when needed.

How are Caregivers matched with a Client?

Personality and skill set matching is the primary key to a successful home care relationship. During the assessment, our Care Managers will be gathering the information necessary to make a quality staffing decision. We use an exhaustive database to keep track of our caregiver’s skills and abilities and use this tool along with our personal knowledge from our strong family like relationships with our caregivers to make a great decisions about who we send out to care for your loved one.

What happens if my loved one doesn’t like the Caregiver?

Finding the right match for your loved one is one of the most important keys to great caregiving. If you or your loved one is not happy with the caregiver, they will be replaced. The matching process will continue until you or your loved one is comfortable. Please be aware that Havenwood does not tolerate discrimination.

Who pays the Caregiver, you or me?

All of our Caregivers are employed by Havenwood which means that we handle all the insurance, payroll taxes, withholdings and administrative responsibilities.