About Us

Our quality caregivers are trained to provide a wide variety of in home care services to help seniors and those in need to remain and live safely and independently in their own home.

Experience the Havenwood Difference

Why should you choose Havenwood?

Thank you for taking the time to consider Havenwood for your in home care needs. We are an independent locally owned and operated agency. We are not a franchise. We provide non-medical in home care to those who wish to remain independent in their own home and have been doing so since 2001. Our in home care schedules are tailored to meet your needs with flexible schedules and well trained, background checked, compassionate caregivers. Our care management team is always able to answer any questions and be there to help you and your loved one. We network with a wide variety of other agencies and professionals with services including Senior Case Managers, Hospice, Home Health, Respite and Housing and Moving resources. We are here to help find solutions to all your needs. Havenwood is licensed, bonded and insured to provide peace of mind.

Our Mission

Our Mission is simply to provide compassionate and dependable care for seniors and those in need, allowing them to live independently and age in place. We accomplish this mission by partnering with and being an advocate for our clients and their families, by partnering with and respecting our employees and by creating a team where challenges can be successfully overcome.

Our Commitment

Our commitment to you is what makes us different. You can talk to a live person, 24/7, 365 days a year.

We’re Responsive

In Home Care is a personal service that normally takes place during a difficult transition in someone’s life. We work with you, together, through what can be a difficult transition. We all hope and celebrate transitions that go smoothly, without any bumps in the road. However, we are not always so fortunate. Our commitment to you is that we will be responsive when dealing with whatever challenges come up. We are always there to help out and provide advice, even if it isn’t related to in home care.


Caregivers and Matching

There are many different personalities in the world and one of the main things that can make In Home Care successful is a good match between a client and a caregiver. Our caregivers are hand picked and matched with your loved one. You can be assured that we match your loved one with a specific caregiver where they feel comfortable even if it doesn’t happen on the first try. Caregivers always have the necessary skills, experience, compassion and sensitivity to provide excellent support and care and all of our caregivers are screened, trained, supervised and must complete an extensive background check prior to being given the privilege of care for your loved one.


Creative Solutions

Whatever your needs, our services and schedules are customized to provide a successful solution. We make a meaningful connection to you and your loved one to make sure we provide individualized care. We follow up with phone calls and quarterly quality assurance visits to ensure if the situation changes, we can promptly adapt.


We’re Local

Our care management teams and of course our caregivers live and work in the communities we serve. Our owners are Idaho natives and lived in Spokane and Eastern Washington for several years. We all have family and friends throughout the communities we serve. We are not a franchise where management is pushed to add more and more clients and profitability is king. Where Boise, Spokane and Twin Falls are just another pin-point on their map. What this means is you and your loved one gets personalized attention. Our care managers will meet with you, discuss your needs and find a caregiver that matches. Our owners are always available to help solve an issue or hear a complaint. Simply, we care about you and your loved one.

Our Owners

After years of searching for the right opportunity, Terri and John purchased Havenwood in 2005. It was a perfect complement to Terri’s passion for helping seniors and their families as well as John’s desire to make the communities they live in a better place. They both graduated from the University of Idaho. They have lived throughout Eastern Washington, Spokane and now reside in Boise. They have family and friends throughout Eastern Washington and Idaho. They are never more than an email or phone call away.

Compassionate Care You Trust

From the initial visit, we develop a care plan that is personalized to fit you and your loved one’s needs and schedule. We provide you with a written care plan which outlines the specific services provided.

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